Faqs

Frequently Asked Questions

Most Popular Questions Asked By Our Customers

How long does delivery take?

Our standard delivery time is 3 to 6 working days, excluding weekends (Saturday and Sunday) and public holidays.

Do you offer free shipping?

Yes, we offer free shipping on orders over £59.99. Orders below this amount are charged a £5.99 shipping fee.

Can I return a product?

Yes, we accept returns within 30 days of delivery, provided the item is unopened, unused, and in its original sealed packaging.

Can I return a used or opened perfume?

No, for hygiene and safety reasons, we do not accept returns on opened or used fragrances.


How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking details (if available).
You can also track order by login to your account.

What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with your order number and photos of the issue. We will assist you as quickly as possible.

What payment methods do you accept?

We accept all major debit and credit cards, as well as PayPal, for secure and convenient checkout.

How can I contact customer support?

You can reach us through: